Customer Experience Archives - Span the Chasm - Sales Team Training - Driving Sustainable Sales and Growth through Development and Consulting https://spanthechasm.com/tag/customer-experience/ Your Bridge to Growth Thu, 23 May 2019 04:24:37 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 https://i0.wp.com/spanthechasm.com/wp-content/uploads/2018/06/cropped-StC-ICON.jpg?fit=32%2C32&ssl=1 Customer Experience Archives - Span the Chasm - Sales Team Training - Driving Sustainable Sales and Growth through Development and Consulting https://spanthechasm.com/tag/customer-experience/ 32 32 169018174 Two out of Three IS Bad https://spanthechasm.com/%post_type%/two-out-of-three-is-bad/ Mon, 14 Aug 2017 23:50:36 +0000 https://info.spanthechasm.com/2017/12/07/two-out-of-three-is-bad/ Meatloaf was close when he sang: “Two out of Three Ain’t Bad”, but Aristotle knew better. In today’s complex sales arena, it’s imperative to have a plan for all 3 of these to succeed in the top tier of sales professionals. Consider Aristotle’s Rhetoric for the “Modes of Persuasion” when building YOUR sales plan: Ethos: Credibility […]

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]]> 57 4 Key Sales Lessons: Enterprise B2B Sales and Selling Concessions https://spanthechasm.com/%post_type%/4-key-sales-lessons-enterprise-b2b-sales-and-selling-concessions/ Thu, 02 Feb 2017 00:50:54 +0000 https://info.spanthechasm.com/2017/12/07/4-key-sales-lessons-enterprise-b2b-sales-and-selling-concessions/ WE FRIGGIN’ CRUSHED IT!!! Selling concessions this last weekend at the regional wrestling tournament was a blast.  Fabulous people, a good cause and, BONUS, a reminder of some core but crucial elements in Enterprise B2B Sales. As we sold Chic-fil-A biscuits, hot dogs, pizza, chips and Gatorade this past Saturday, I couldn’t help but be […]

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]]> 74 3 Sales Growth Lessons from a Massively Successful Start-up (plus a Bonus) https://spanthechasm.com/%post_type%/3-sales-growth-lessons-from-a-massively-successful-start-up-plus-a-bonus/ Fri, 04 Nov 2016 23:50:50 +0000 https://info.spanthechasm.com/2017/12/07/3-sales-growth-lessons-from-a-massively-successful-start-up-plus-a-bonus/ Sometimes at an industry conference, you hear a lot of BS. Complete and utter BS. Other times, your hear profoundly simple truths. At Venture Atlanta 2016 this week, Jay Simons/President of Atlassian, shared their growth journey and lessons that they learned along the way. Simple. Yes. Profound. Yes. Applicable to all who serve via selling? […]

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]]> 40 An Anchovy Tale: Is your sales style about YOU or your PROSPECT? https://spanthechasm.com/%post_type%/an-anchovy-tale-is-your-sales-style-about-you-or-your-prospect/ Sun, 18 Oct 2015 23:51:03 +0000 https://info.spanthechasm.com/2017/12/07/an-anchovy-tale-is-your-sales-style-about-you-or-your-prospect/ Yep.  He charged me $2.00 for Anchovies on my Caesar salad.  Where I come from, Anchovies are part of the Caesar salad. And I have never been back to that restaurant again. I never thought that a Caesar salad would be a reminder to me of the importance of a prospect-centric approach to selling but […]

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]]> 55 4 Lessons in Customer Experience from my Tire Salesman https://spanthechasm.com/%post_type%/updated-4-lessons-in-customer-experience-from-my-tire-salesman/ Mon, 05 Oct 2015 23:51:04 +0000 https://info.spanthechasm.com/2017/12/07/updated-4-lessons-in-customer-experience-from-my-tire-salesman/   I just got a note in the mail from Gary, the store manager of Butler Tire. Yep, the guy who sells me tires for my car. I have been buying tires from him for years. The note came less than a week after I bought my last set. I was struck by 4 things […]

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